Pearson Service Manager in Florence, Italy

Service Manager


The world is full of people who have dreams – dreams of a successful career, dreams about moving abroad, dreamsabout travelling to far off places. At Wall Street English, we help people realize their dreams. We teach English. Bylearning English, a door of opportunity opens up for people. By learning English people open the door to a new future.

We have been learning partners to over 2 million people, and have been passionate about teaching English for over 40years. Our method is proven and aligned to the Common European Framework of Reference for Languages, the globalstandard for language acquisition and education. We have a current enrolment of 190,000 students.

We have over 450 learning centres in 28 different countries across the globe. Our centres offer a near immersionexperience and a unique Blended Learning Method to help each student reach their fullest potential.

Wall Street English is part of Pearson, the global education company. Pearson has 37,000 employees based in morethan 60 countries around the world.

We have corporate offices in Baltimore, Hong Kong and Barcelona. We operate primarily through franchising but alsoown and operate our own centres in China, Brazil, Italy, Germany and Indonesia.

At Wall Street English we don’t just teach English, we Change Futures. Our teams are passionate, caring, and inspiringand have a direct impact on our student’s lives. Our approach to learning is highly focused on Efficacy.


The Service Manager reports to the Centre Director and to the Service Director and is ultimately accountable forStudents’ educational success and satisfaction throughout their course.

The Service Manager is responsible for:

 Hiring, training and developing a service team

 The day-to- day running of the service department in the Center

 Managing quality and standardization through the implementation of the Standard Operating Procedures

 Teaching classes in accordance with the Wall Street English Method

 Facilitating internal revenue through quality service delivery

Your Profile

 Native or bilingual speaker of English

 University degree

 CELTA or equivalent certified

 Two years teaching experience preferred

 One year WSE experience preferred

 Management experience

 Commercial experience an advantage

 Excellent interpersonal skills—patient, responsible and empathetic

 Strong computer skills

 Inspiring and supportive to staff and students

 Good command of Italian

Your Package

 Competitive salary

 Full time contract

 Bonus scheme

 Initial and ongoing training

Apply ToSandra Assenzo, Service Director at Wall Street English Italy

Your application should include:

Cover letter

Reference letter

Curriculum vitae

Primary Location: IT-IT-Florence

Work Locations: IT-Florence-Via Capo di Mondo 7 Via Capo di Mondo 7 a-b-cd - Via Scipione Ammirato n. 65C/D/E Florence 50136

Job: Learning Delivery

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 14, 2016

Req ID: 1613104