Amazon.com Beta Program Manager - Kindle Devices in Milan, Italy

Interested in Amazon Digital devices? Come work on them! We are building devices such as the Kindle eReader, devices that have the potential to change the world. We’re working hard, having fun, and making history!

We are seeking an experienced Program Manager to join our beta program management team. In this role you will provide leadership and direction for program components. You must have a passion for the customer and be capable of delivering high quality under aggressive time constraints.

You will own Beta program components and work with Engineering, Product Management, Technical Program Management, and both internal and external beta participants, in order to track and resolve product issues identified during the beta test period. You should have experience working in a product development environment, strong organizational skills, and excellent customer-facing communication skills. Job duties and expectations include:

  • Refine existing beta program processes in order to more efficiently track and prioritize issues discovered during the beta process

  • Create beta test assignments for participants, beta program documentation, and setup/manage resources for internal beta test activities and bug bashes

  • Create and manage beta participant forums, both internal and external

  • Provide direct support to beta program participants through accurate and detailed support practices and troubleshooting skills

  • Own maintaining friendly, professional communication and providing direction to beta participants

  • Increase beta participation by motivating participants and identifying incentives

  • Develop beta plans for new product and feature releases

  • Define specifications for beta program tools

  • Work with the internal Digital Products team to track and prioritize beta issues, follow up with engineering for resolution, and communicate status to participants

  • Identify potential program risks and help ensure successful completion of beta activities through effective communication and follow-through

  • Define and analyze beta participant metrics and feedback to generate and communicate meaningful reports, program status, and recommendations

  • Identify participation requirements for the beta program and develop beta eligibility surveys for each product; and

  • Excellent communication skills and experience working with technical teams and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization.

  • Minimum Bachelor’s Degree (BS, BA)

  • Fluent Italian and English language skills (oral and written) required

  • Few years relevant experience managing programs in a product development environment

  • High level of written and verbal communication skills

  • Comfortable working in a fast paced, highly collaborative, dynamic work environment

  • Ability to track and support multiple projects at one time, and to accept reprioritization as necessary

  • Excellent knowledge of MS Office products, especially Excel and Outlook

  • Ability to deal with ambiguity and adapt to shifting schedules and time demands

  • Excellent organizational skills

  • Must be very detail-oriented

  • Ability to grasp complex technology and learn new information quickly

  • Experience with collaboration tools such as Confluence and SharePoint

  • Experience with SQL

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

AMZR Req ID: 572121

External Company URL: www.amazon.com