Dell *Field Customer Engineer (Graduate/Early Career) in Rome, Italy

Job Description:

Customer Service Engineer

As the Customer Service Engineer with Dell, your primary responsibility will be to visit customer sites to perform break-fix operations and assure customer satisfaction through prompt case closure and customer communication

What you can expect:

After proper training, you will transition into your role and begin working in your full time role directly impacting Dell’s Total Customer Experience. Your principal duties will be to:

  • Learn, understand and begin routinely performing the following customer engineering responsibilities: Installation and servicing Dell hardware & software under the guidance of an assigned mentor

  • Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success

  • Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event

  • Close all cases at the completion of an event

  • Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed

  • Lift up to 30 lbs. when necessary

  • Travel, be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations

You are our candidate if:

  • You have Technical Professional High School or an Associates or Bachelor’s Degree in a technical discipline and up to 2 years of relevant work experience.

  • You understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail.

  • You love working with others and solving problems. Innovation is intriguing to you and you do all things with high integrity.

  • You like to have fun and approach your work with passion and enthusiasm.

  • You understand the importance of doing things for the greater good and you are inclusive and approachable to those around you.

  • Good English Level

This will initially be a 12 months contract, with a possibility for a permanent post afterwards.

LIPRIORITY

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Customer Service & Support

Business:

EMC GES

Business Unit:

200 - STORAGE CORPORATE

Location:

Italy - Rome

AutoReqId:

189139BR