Dell *Field Customer Engineer (Graduate/Early Career) in Rome, Italy
Customer Service Engineer
As the Customer Service Engineer with Dell, your primary responsibility will be to visit customer sites to perform break-fix operations and assure customer satisfaction through prompt case closure and customer communication
What you can expect:
After proper training, you will transition into your role and begin working in your full time role directly impacting Dell’s Total Customer Experience. Your principal duties will be to:
Learn, understand and begin routinely performing the following customer engineering responsibilities: Installation and servicing Dell hardware & software under the guidance of an assigned mentor
Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Close all cases at the completion of an event
Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
Lift up to 30 lbs. when necessary
Travel, be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations
You are our candidate if:
You have Technical Professional High School or an Associates or Bachelor’s Degree in a technical discipline and up to 2 years of relevant work experience.
You understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail.
You love working with others and solving problems. Innovation is intriguing to you and you do all things with high integrity.
You like to have fun and approach your work with passion and enthusiasm.
You understand the importance of doing things for the greater good and you are inclusive and approachable to those around you.
Good English Level
This will initially be a 12 months contract, with a possibility for a permanent post afterwards.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Critical Hiring Criteria:
Customer Service & Support
200 - STORAGE CORPORATE
Italy - Rome