IBM Digital Business Strategy in SEGRATE, Italy

We live in a moment of remarkable change and opportunity. The convergence of data and technology in the areas of cloud, cognitive, digital, social and mobile is transforming industries, societies and professions. IBM Global Business Services is part of this transformation and just the place to define your career within business consulting. Join us as we make the most of these exciting times and discover what you can make of this moment. Work @ IBM where: Your ideas are brought to life, Your ideas can help change the world, Your thoughts become things, You are helping to revolutionize computing Global Business Services GBS is the world's largest consulting services organization. GBS provides clients with business transformation and industry expertise, and the ability to translate that expertise into integrated, responsive, innovative business solutions. GBS provides consulting services across multiple industries and covers the whole process chain from strategy consulting through to the construction, implementation and operation of technical and commercial solutions..IBM GBS focuses on shaping clients' agenda across the enterprise, whether it is focused on growth, reinvention, better experience, operational excellence – all enabled by current or emerging technologies. We drive this agenda by innovating and co-creating with our clients to show them real business value, from 'concept to code'.Areas of focus in the Digital Strategy team include Digital Business Strategy, Connected Operations, Tech & Data Strategy and Talent Reinvention.We are seeking an focused in the area of Digital Business Strategy who will contribute significantly to the growth objectives of the team. Specifically focused on digital growth strategy, digital business design, and digital reinvention. Focus on improving the efficiency and effectiveness of contact center/service center operations by helping clients design and implement a model that delivers a consistent, high-quality client experience across all available and appropriate channels at a reasonable cost-to-serve. The solutions includes sales and service centers, agent and client facing processes, enabling technologies, human performance and cross-channel optimization. SCOPE:S/he will maintain an effective business relationship with clients. S/he will work to determine clients’ needs and translate these needs into opportunities for IBM. Primary interfaces within IBM will be the GBS team (industry experts, solution owners, your GBS peers) and the client team (which has overall IBM account responsibility).The incumbent will contribute to the development and delivery of solutions to the industry, based on first-hand experience. S/he will understand the challenges faced by the industry today and will be inspired by the opportunity to work in a team to develop business recommendations and proofs of concept to overcome these challenges. S/he will also have a background in digital business strategy and working knowledge of current and emerging technologies.Preferred Technical and Professional Experience in DigitalAt least 8 years' industry experience;A background in consulting or professional services industries is highly desirable.


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