Agilent Technologies, Inc. Product Support Engineer Vacuum in Italy
Agilent Technologies is currently looking for a new team member to be part of the Vacuum Products service and support structure. The product support engineer is going to be responsible for the serviceability of several vacuum product families and will become part of a team of 10 employees reporting to the VPD Global Support Manager.
Part of the responsibilities is to represent the Service department in new product introduction projects, ensuring full serviceability of the newly developed product. This includes inputs to design, creation of service manuals and SOPs, set up of spare parts and maintenance of the serviceability over time.
In addition to that, the candidate is responsible for the after sales on a range of vacuum products, which includes to support the network of 3rd party service partners or Agilent field service engineers providing in depth remote technical assistance on the product families within his/her responsibility. Further, it is the Product Support Engineer’s responsibility to secure the supportability of your existing products with our customers, and therefore, also to make sure that both the internal and external service partners are made aware of any updates or changes in products or spare parts etc.
Occasional supplier and customer visits for post sales technical support and training can be part of the assignment.
Therefore, we are looking for a structured and customer orientated approach in our new team member, in order to secure a high level of service and support. As you will have to deal with many international stakeholders, the ability to work in cross functional and cross regional teams and under pressure as well as excellent oral and written communications skills are required.
Bachelors or Master Degree or University Degree or equivalent
Minimum of 4 years of experience from a similar position or with similar products
Good written and spoken English is a requirement, additional languages are an advantage
Experience in the vacuum industry is a great advantage
Strong technical understanding is a requirement
Leak detection knowledge, SAP, CAD, and familiarity with the Product Life Cycle are considered a plus.
Location: this position can be based in Italy, Germany and United Kingdom
If you have any questions regarding this position, please do not hesitate to reach out to Recruiter Lill Darling +45 3695 3485
We are processing the applications on an on an ongoing basis and will close the position as soon as we have the right candidate, therefore, please submit your application online as soon as possible.
Agilent is an equal opportunity employer.
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Date Posted: 21/Sep/17
Job Title: Product Support Engineer Vacuum
Business: Life Sciences and Applied Markets Group
Job Category: Support / Service
Job Sub-Category: Remote Eng
Country or Area: Italy Germany United Kingdom
Shift: Day Job
Job Type: Experienced
Travel Required: Occasional
Duration (Temp Positions Only): Not applicable
HR Country Location: Italy
HR Town/City Location: Turin