Dell Advisor, Delivery Specialist (f/m) in Milan, Italy
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Dell EMC’s Global Services division is a consultancy organization focused on helping customers accelerate time to value from all Dell Technologies solutions, and is our internal partner for large-scale transformational projects.
The Delivery Specialist provides custom design and implementation support on Dell EMC products involving software, at the customer site, including pre-sales kick-offs, initial design workshops, implementation, customization, integration and outline orientation for the customer.
Works closely with Dell EMC Sales, Customer Service, Project Managers and other Deploy personnel, Corporate Technical Support and the customer to ensure a smooth transition from start-up to integration/production mode.
Considered an expert in one subject and knowledgeable in a number of others in the design and implementation of Dell EMC software and hardware products. Knowledgeable of industry best practices in the implementation of complex storage environments.
Represents Dell EMC in a professional manner to customers, Dell EMC Partners and other Dell EMC personnel at all times. Trains customer personnel when authorized by Deploy Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor where possible and assists or presents training development environments to peers, customers and other organizations
Performs according to established safety standards. Reports unsafe situations and recommends improvements.
Supports and reports to the Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform the assigned deploy activities when outside the expected duration.
Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to Dell EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Work with the Project Manager to complete end-of-project reports.
Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.
Seeks advice or assistance from Deploy management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with Dell EMC CS or Deploy colleagues to ensure effective resolution of technical issues encountered during implementations.
Installs Dell EMC software products as per the specifications in the Statement of Work, Scope document and the Architecture Design Document. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers and Project Managers in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.
Motivates and trains peers when required in Networker and Avamar.
High level of experience and a SME with Networker server, Avamar and client solutions.
At least 3 years of experience with Networker or Avamar
High level experience with Data Domain, experience with DPA and DPS is an asset.
Some level of experience on systems including Networking, Unix, Linux and VMware bases systems
Proficiency in hardware, software and/or operating systems environments.
Knowledge of the technical aspects of hardware/software subject matter.
VMware virtualization skills an advantage
Ability to influence others to achieve results.
Excellent time and Organizational skills.
Problem solving skills.
Very good Italian and English language skills (written and verbal)
Communization and interpersonal skills
Ability to perform multiple tasks concurrently
Ability to work independently and in a team based environment
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
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