SAP Customer Engagement Executive, HR Job in Milan, Italy

Requisition ID: 175990

Work Area: Sales

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Description Overview

The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned customer accounts, including account management strategies and implementation plans to ensure customer success, adoption and reference to help achieve long term relationships that help customers achieve their goals and sustain SAP. The role and responsibilities for this position include line of business expertise (HR), account relationship management, issue mitigation and managing customer satisfaction issues for assigned customers. The CEE will also be capable of effective positioning of the SuccessFactors value proposition to leverage adoption of our products and services through existing major customer agreements, strategic account planning and management of alliance partners necessary to support customer engagements.

Duties and Responsibilities

Develop and implement detail account strategies and implementation plans that identify new business opportunities within assigned accounts that will:

  • Ensure rapid adoption and enablement of the solutions

  • Increasing adoption by adding additional processes, technologies, and suppliers

  • SLA performance and customer satisfaction

  • Meet or exceed account specific revenue and profitability goals for account portfolio including but not limited to renewals, services, sub software expansion, SMP growth

  • Maintain a close working relationship other regional business teams in support of global customers and corporate functions necessary to support all assigned accounts – primary escalation point

  • Will invite AE’s into account for closing new module sales

  • Provide pipeline and revenue reporting

  • Act as primary point of escalation for team member’s account issues

  • Provide deal structure and commercial negotiation guidance to team

  • Ensure the establishment of close plans for negotiations

  • Facilitate quarterly Account Reviews with team members to identify corrective actions at problematic accounts

  • Manage new account assignment into portfolio, balancing work load

Basic Minimum Qualifications

  • Bachelor’s Degree

  • 3-5 years of experience in the process of complex Account Management

  • Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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