BD (Becton, Dickinson and Company) Lab Automation Application Specialist in Milan, Italy
Job Description Summary
Combine your Training skills and Medical Product knowledge to help drive Sales performance for BD, global leader in Medical Technology.
Field based with Italy coverage.
As our Lab Automation Application Specialist, you will be responsible for project deliverables for the implementation life cycle (pre-installation site planning, customer interfacing/change management, LIS connectivity, implementation support, and customer training). Covering our full Lab Automation products portfolio, your role will be crucial in collaborating and supporting our customers with configuration and customization of their systems and to ensure a smooth and efficient implementation, you'll also be accountable for:
Creating and implementing programs to insure effective ongoing support of client projects for lab automation products and services. Such as, implementing effective transfer of the project ownership to the customer at acceptance;
Leading implementation of LIS connectivity and customization of the software to the customer’s existing and unique laboratory setting/system. Majority of hands-on time working with customers will be IT/applications focused, with change management focused on utilizing software and interfacing with their existing LIS system in a new way;
Ongoing support for BD Kiestra instruments on customer request;
Executing the technical and organizational implementation programs for clients using various methods (LEAN, change management, etc.).
You have a BS/BA Degree in Medical technology, Information Systems, Computer Science or Computer Engineering, or closely related technical discipline and a proven relevant technical background (mechatronics / IT / electrical engineering / engineering or equal), project management experience in a technical / laboratory customer environment.
You have also previous experience preferred in medical technology, workflow, Middleware devices, PC knowledge, networking and interface protocols, experience in a Hospital setting supporting Instrumentation and Laboratory Information Systems, and includes troubleshooting RS232 serial and TCP/IP interfacing.
Fluent in English
Able to travel > 70% (also internationally)
Your additional skills will include:
Ability to demonstrate experience with project management and large scale system implementation;
Strong communication skills (written and verbal) and strong computer skills (Microsoft Office suite, internet, etc.);
Attitude to carry out trainings
Knowledge of Lab Automation products and services;
Knowledge of the Microbiology laboratories processes and techniques;
Knowledge of information/data management systems and IT architecture and development of custom interfaces with LIS.
Primary Work Location
ITA Milan - Via Enrico Cialdini
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.