Microsoft Corporation Support Eng in Milan, Italy

Azure Virtual Machines - Support Engineer

Location – Italy

Are you interested in the cloud business?

The Microsoft Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centers, and generally reduce the effort of managing dedicated IT infrastructure.

Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. The opportunity for you is to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Platform expands to provide broader capabilities to customers, support customers using a service to migrate or compliment their existing on-premises environment, and to work in collaboration with multiple Microsoft teams inside of CSS and the PG (Operations, STB BGs and PGs, commerce platform engineering team, etc.)

Responsibilities

The Support Engineer is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployments on the Azure Platform. The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

A Support Engineer is a matter expert in Azure Platform services, technologies, offerings, and customer deployment. The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting, and effective customer interaction; develop and publish content for customer self-help; will work in close collaboration with the Product Groups and Operations teams; and will interface with various levels of management within customers, Partners, and Microsoft.

Qualifications

TECHNICAL SKILLS : Technical skills in at least one of three areas:

Windows System Administration/Virtualization, Linux OSS, OS/Application Deployment and Troubleshooting.

Windows System Administration/Virtualization – Experience with Hyper-V configuration, administration and migration. – Familiarity with Remote Desktop Client – Familiarity with OS Internals concepts including Security and Active Directory – Understanding of Virtualization concepts and virtual system administration – Familiarity with system management and troubleshooting tools

Linux OSS – Experience with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.) – Experience with Linux script-based development environments and tools (PERL, Python, etc.) – Experience administering Linux (boot process, file systems, protocol configuration) – Familiarity with Apache, MySQL and PhP/Python – Experience with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

OS/Application Deployment and Troubleshooting – Experience with troubleshooting tools (Performance Monitor, Message Analyzer, XPerf, etc.) – Experience with storage/disk configurations like RAID or Storage Spaces – Experience with windows OS deployments, Sysprep and deployment tools – Understanding of OS/Application logging – Understanding of windows internals/architecture – Experience with PowerShell

EXPERIENCE – At least 3 years of experience in a in a customer facing Technical Support role

GENERAL – Available to work critical cases as needed on a 24x7 basis or through an on-call model. – Available to work periodically on shifts that overlap weekend days to secure our global 24x7 coverage – Occasional domestic and international travel.

EDUCATION/CERTIFICATION – B.S. degree in Computer Science or equivalent experience – Microsoft certifications on Windows – Microsoft certifications on Azure Infrastructure Solutions and/or Azure Solutions are a plus.

LANGUAGE SKILLS – Fluency in English is a solid requirement. Additional languages are a plus.