Omnicell, Inc. Implementation & Support Engineer - Temporary in Milano, Italy
Implementation & Support Engineer - Temporary
Implementation and Support Engineer
Conducts technical tasks assciated with the implementation, adoption and support of IV solution sets working with clients and internal resources at the client site or remotely. Manages the technical tasks associated with the implementation, adoption and support of the IV solutions in complex environments assuring the timely and quality completion of the deliverables.
Perform preventative maintenance and emergency service on all products to an expert level.
Partners with clients and serves as subject matter expert in planning, executing technical tasks such as configuring, conversions, interfaces, integration, issue resolution, assessment of system environment readiness, installation.
Repair and installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations.
Independently troubleshoot mechanical and electrical failures to a component level.
Read electrical schematics and mechanical drawings.
Provides recommendations on the process improvements related to workflow and implementation and adoption processes and leads the efforts to create improvements.
Obtain signed product Acceptance Certificate.
Promote and optimize customer product ownership, satisfaction and clinical integration through:
Efficient and effective product installation and implementation
Timely customer product and service feedback to Field Service Management
Adhere to all applicable health and safety regulations and procedures.
Maintain fiscal responsibility for business expenses associated with Company-issued credit card.
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
Education / Training:
Bachelor’s degree in Electrical Engineering or Mechanical Engineering with one year of related field experience or product knowledge preferred.
Demonstrated organizational skills to prioritize multiple projects in a fast-paced environment.
Strong interpersonal, verbal and written communications and problem-solving skills.
Ability to English, French and Italian preferred
Working knowledge of computer hardware, Microsoft operating systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Position offers approximately 80% overnight regional/national travel.
Basic networking skills.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.