, Inc Program Architect in Rome, Italy

Job CategoryCustomer Success Group

Job Details

Strategic Architect who can deliver the full value advisory services offering with engagement oversight from more senior member(s) of practice. Develops reputation as an internal SME in one or more technical domains. Individual contributor to practice. Expected to achieve Certified Technical Architect within 2 to 3 years. Embed with one of our customers for months to years, accelerating ROI and reducing risk. Help your customer establish a solid architecture foundation, effective architecture governance and a continuous delivery engine to allow Salesforce to serve as a mission-critical customer platform. Learn your customer’s business, goals and technology landscape. Form relationships with senior stakeholders and drive a strategic roadmap for their transformation leveraging Salesforce and complementary platforms. Remove architecture roadblocks by leveraging your expertise (enhanced by our accelerated training program), the standards and best practices of our Architect Community and the future vision of our Product Managers. Contribute to our Architect Community so everyone can drive value faster.

Serve as a Trusted Advisor to our customer’s technology and business leaders, leveraging the collective intelligence of our Architect Community and Product Managers to accelerate business value and reduce risk.


Help clients consistently meet/exceed goals and metrics

Contribute to a program vision and advise on program/project strategies.

Enable customer and partners to effectively integrate Salesforce into the customer's infrastructure.

Ensure health of customer architecture across Salesforce products and complementary platforms.

Drive, through governance and attention to critical architecture decisions, adherence to standards and best practices in domains such as: Security, Performance, Integration, Analytics, Mobile, Release Management and Development Lifecycle.

Engage Salesforce Architect Community, Product Managers and Core Engineering on high-risk architecture recommendations.

Advise and mentor diverse teams of customer and partner resources, exercising influence without direct authority.

Grow the Advisory Services practice by contributing to internal strategic initiatives.

Generate positive feedback from internal teams and leadership

Show continued professional growth and development

Preferred Qualifications and Skills:

Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP).

Experience as Architect in a mid to large sized organization with demonstrated leadership driving transformation in a matrixed organization.

Experience with enterprise application, data, security and integration architecture domains.

Proven ability to analyze, design, and optimize business processes via technology and integration.

Ability to work independently and be a self-starter.

Polished speaker and written communicator with the ability to evangelize best practices at various levels within a large organization.

Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.

Travel to client site (average of 50%), but may be higher or lower based on the client engagement.

Bachelor's degree in Computer Science, Software Engineering, Business, or related field.

Relevant Salesforce Certifications such as App Builder, Admin, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant, Application Architect, Systems Architect, or best of all Certified Technical Architect.

Leadership Qualities:

PASSION: Passionate about Customer Success

BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on

LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships

COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message

TEAM PLAYER: Proficient at collaboration and working with members of a team

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart

TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

ADAPTABLE: Excels in high levels of uncertainty and change

COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world


Posting Statement and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!