Moet-Hennessey Department Manager Milano Rinascente in Italy

Department Manager Milano Rinascente

  • Company: Fendi Italia

  • Location: Italy

  • Business group: Fashion & Leather Goods

  • Contract type: Permanent Job

  • Function: Retail

  • Experience required: Minimum 5 years

  • Reference No.: FEND00668

  • Date of publication: 2018.04.02


The Department Manager, in cooperation with the Store Manager, supports the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.

Main responsibilities

  • Category Sales Management and Business Development

  • Monitor and achieve category department performance with relevant KPIs

  • Analyze the category business, propose and implement action plans to improve results

  • Set category performance target for the team and individual with the Store Manager

  • Implement appropriate CRM tools and develop loyal customer of particular product category

  • Act as brand category ambassador to educate VIP clientele/new customers

  • Staff Management by Category Department

  • Lead a sales team by example on the sales floor

  • Motivate the team so that they perform at their highest level to meet their individual and store objectives

  • Conduct category training to the team

  • Ensure that merchandise is properly managed, displayed, stored and maintained by team

  • Visual Merchandising

  • 3-5- years experience in a Supervisor role in Fashion/Luxury Sales

  • Italian and English proficiency

  • Manages his/ her image standards on a high level

  • Strong selling and communication skills

  • Administration and financial skills

  • Excellent relationships skills, self-reliant, friendly and patient

  • Confidence, organization, professionalism

  • Strong customer service skills

  • Computer skills and Retail management system knowledge

  • Goal oriented approach, multitasking

  • Strong knowledge and/or interest for fashion/luxury industry